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A recent study by Gartner revealed that 95% of customer interactions in e-commerce will involve emerging technologies like AI. From chatbots to automated suppor..

McKinsey reports that companies using advanced customer analytics are 23 times more likely to outperform competitors in new-customer acquisition and nine times ..

It’s 5 to 25 times more expensive to acquire a new customer than to retain an existing one and the probability of selling to an existing customer is up to 60..

Research shows that up to 65% of brands struggle to unify customer data across online and offline sales channels. Selling across multiple channels is essential ..

After months of building, testing, and talking to real merchants, we're excited to announce the launch of our new Shopify app, a modern solution for managing p..

As a brand owner in the durable infant and toddler product space, your commitment to safety is the foundation of your customer's trust. A critical component of ..

When you sell physical goods on Shopify, you know the pain of handling warranty claims, fixing problems, and dealing with loads of support tickets. These tasks ..

Counterfeit products as well as warranty scams represent issues which cost quietly, tarnish brand trust, leave customers to feel frustrated, and chip away at pr..

This blog explores customer support transformation through AI for businesses. AI offers unprecedented efficiency automating routine queries via conversational A..

Every Shopify seller dreams of having a crystal ball, a way to predict exactly what customers want, how products will perform, and where the market is heading. ..