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Electronics
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1 (866) 695-2237
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Hsinchu, Taiwan
About
ACER
ACER is a globally recognized technology brand renowned for its wide range of electronic products and computing devices. Established in 1976, ACER has become a leading manufacturer of laptops, desktop computers, tablets, monitors, and other hardware components. The company is celebrated for its innovation, offering cutting-edge technologies to consumers and businesses alike. Acer's products are known for their reliability and performance, making it a popular choice among tech enthusiasts and professionals. With a strong presence in the international market, Acer continues to be a trusted name in the world of computing and digital technology.
ACER
Warranty Registration Process
You can register for acer warranty with the given steps:
1. Visit https://www.acer.com/us-en
2. Scroll down and click “register a product” under support
3. Create an account or log in to your account if already created
4. Enter your serial number
5. Choose a purchase date
6. Choose the usage of your product
7. Click “save”
8. And your product will be registered for warranty
ACER
Warranty Policy
Acer provides a Standard Limited Warranty for its products, addressing defects in materials or workmanship. The duration of this warranty varies based on the product category and specific model, usually ranging from 1 to 3 years for consumer electronics like laptops, desktops, and monitors. In the event of a covered defect occurring within the warranty period, Acer offers two primary solutions. They will either repair the product or replace it with a new or refurbished unit, depending on the nature of the issue and Acer's policies. Additionally, Acer extends support beyond the purchase with technical support services, aiding customers with troubleshooting and problem resolution during the warranty period. For travelers, certain Acer products feature the International Traveler’s Warranty (ITW) service, enabling users to obtain support and warranty service internationally. This service proves especially useful for individuals frequently traveling outside the United States. Furthermore, Acer provides the option to enhance warranty coverage through Extended Warranty Options, allowing customers to extend their protection beyond the standard period by opting for additional service plans at an extra cost.
ACER
Warranty Claim Process
You can claim your acer warranty by following these steps:
1. Visit https://acerrecertified.com/submit-a-warranty-claim/
2. Fill out a Claim Form.
3. Then you can email this form either through email or by contacting the customer service through phone
Email: service@acerrecertified.com.
Phone: 1-844-433-8476
4. Service available on weekdays, 8:00 am to 5:00 pm EST, excluding holidays.
5. Customer service representatives can frequently resolve hardware problems remotely through email or phone, eliminating the need to ship the product for repair.
6. If the problem wasn't solved, CSRs will guide you through the further steps
Warranty Frequently Asked Questions
1.How do I register my Acer product for warranty?
To register your Acer product, visit the official Acer website at https://www.acer.com/us-en. Click on “register a product” under support, create an account or log in, enter your serial number, purchase date, and product usage. Click “save” to complete the registration process.
2. What is the process for filing a warranty claim with Acer?
To file a warranty claim, visit https://acerrecertified.com/submit-a-warranty-claim/ and fill out a Claim Form. You can email the form to service@acerrecertified.com or contact customer service at 1-844-433-8476 on weekdays between 8:00 am to 5:00 pm EST, excluding holidays. Customer service representatives can often resolve issues remotely; however, if the problem persists, they will guide you through further steps.
3. What does Acer's Standard Limited Warranty cover?
Acer's Standard Limited Warranty covers defects in materials or workmanship. The duration of the warranty varies based on the product category and model, usually ranging from 1 to 3 years. If a covered defect occurs within the warranty period, Acer will either repair or replace the product with a new or refurbished unit, depending on the issue and Acer's policies.
4. Does Acer offer international warranty support for travelers?
Yes, Acer provides the International Traveler’s Warranty (ITW) service for certain products. This service allows users to obtain support and warranty services internationally, making it convenient for individuals who frequently travel outside the United States.
5. Can I extend my Acer product's warranty coverage?
Yes, Acer offers Extended Warranty Options, allowing customers to extend their warranty coverage beyond the standard period. Customers can opt for additional service plans at an extra cost to enhance their protection and peace of mind.
6. What are Acer's customer service hours and contact details?
Acer's customer service is available on weekdays from 8:00 am to 5:00 pm EST, excluding holidays. You can reach them by emailing service@acerrecertified.com or by calling 1-844-433-8476 for assistance with warranty claims, troubleshooting, and problem resolution.
7. How can Acer customer service assist with hardware problems remotely?
Acer's customer service representatives can frequently resolve hardware problems remotely through email or phone. They guide customers through troubleshooting steps, eliminating the need to ship the product for repair in many cases. If the issue persists, further steps will be provided to address the problem effectively.
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