Most powerful warranty management software for D2C, ecommerce and omnichannel brands

Warranty management software lets brands run product registration, warranty coverage, claims, repairs, replacements, customer updates and reporting in one place. Modern platforms also capture who owns each product, check purchases and serial numbers, and keep the after-sales experience consistent across ecommerce, retail and marketplace sales.

Dyrect connects product registration, warranty tracking, claims, customer portals and post-purchase marketing in one system. Brands collect customer and product details after purchase, issue digital warranty cards, check proof of purchase, manage claims and talk to buyers through branded after-sales journeys.

Traditional systems treat warranties as back-office records. Dyrect treats registration as a direct line to your customers: QR code registration, Shopify-connected flows, digital warranty cards, self-service portals, claim tracking and first-party data from online, offline and marketplace sales.

Yes. Customers register products through QR codes, website forms, Shopify pages or branded links. Brands collect product details, serial numbers, purchase dates, receipts, contact details and marketing opt-ins, then use them to activate coverage and build a verified ownership record.

A customer scans a QR code on the packaging, manual, insert or product label and lands on a branded registration form. They add purchase details, the serial number and contact details to activate their warranty. It is especially useful for retail and marketplace sales, where the brand would otherwise never meet the buyer.

Warranty tracking software shows warranty status, coverage dates, registered products, claim history and claim progress. In Dyrect, customers see their warranty cards and claim updates in a self-service portal, while support teams see ownership, claim details, documents and conversation history in one place.

Yes. Dyrect includes claim forms, ticketing, proof of purchase uploads, serial number validation, status updates, internal review and reporting. Brands handle repair, replacement, refund or chargeback requests, while customers submit and track claims through a branded experience.

Use structured claim forms, required uploads, eligibility checks, serial number validation and status-based customer updates. Dyrect collects the right information upfront and gives support teams one claim workspace, which removes most of the back-and-forth.

Yes. Customers see their registered products, warranty cards, claim status, product guides and service updates in a branded portal. That cuts repeat support questions about coverage, repair progress, replacement approval and timelines.

Buyers are invited to register after purchase through QR codes, packaging inserts, landing pages or warranty activation forms. Dyrect collects verified customer data, ownership details and contact consent even when the sale happened outside the brand's own store.

Yes. Dyrect connects registration and claims with Shopify, syncs product data and gives customers a branded registration and claim experience. Shopify brands use Dyrect as their warranty app for registrations, digital warranty cards, ownership records and claims.

Yes. Dyrect connects warranty and registration data with helpdesks, CRMs, email marketing and SMS tools, so support has full context and marketing can send relevant, personalised post-purchase messages.

Serial number validation confirms a product is eligible for coverage before a claim is approved. It reduces duplicate registrations, invalid claims and manual review. Dyrect validates serial numbers at registration and at claim submission.

Track registrations, registered product volume, claim volume, approval rate, claim reasons, defects, repair and replacement trends, resolution time, customer segments and post-purchase engagement. Dyrect shows which products create the most service requests and which channels bring the most valuable registered customers.

Consumer brands that sell physical products through ecommerce, Shopify, retail stores, distributors and marketplaces. It suits electronics, appliances, fitness, baby gear, beauty, furniture, outdoor, smart home, accessories and any category where registration, claims and after-sales relationships drive retention and repeat revenue.