Product and Warranty Registration Software
Product Registration Software for Every Sales Channel
Customers register by scanning a QR code, filling in a branded form, or automatically from their online order. Every registration links a verified owner to a product, serial number, purchase date and sales channel, and issues a digital warranty card. Built for brands selling through Shopify and other ecommerce stores, Amazon, retail stores and distributors.
- Rated 4.8 on G2
- 500+ brands
- 4M+ customers served
Trusted by 500+ brands globally
What is Dyrect product registration software?
Dyrect is product registration software for D2C, B2C and omnichannel consumer product brands. Customers register their products by scanning a QR code on the packaging, filling in a branded form on your website, or automatically from their online order, whichever channel they bought through.
Each registration links a verified customer to a product, serial number, purchase date and sales channel, activates the warranty and issues a digital warranty card. The same owner record later powers warranty claims, service history, analytics and post-purchase marketing inside Dyrect's end-to-end warranty management platform.
Brands use Dyrect as their product registration system for every channel, replacing paper warranty cards, generic forms and spreadsheet registers.
What every product registration in Dyrect gives your brand
Each product registration in Dyrect creates four things at once, whichever channel the customer bought from.
A verified owner
A real customer linked to a product whose serial number has been checked against your catalog.
See howAn active warranty
Coverage that starts from the purchase date, with a digital warranty card sent to the customer.
See howA first-party contact
An owner record with consent, synced to Klaviyo, Mailchimp or HubSpot.
See howA claim-ready record
Product, serial number, purchase date and channel on file before any warranty claim arrives.
See how
Why product registration rates stay low for omnichannel brands
Most consumer brands only know the customers who bought from their own online store. Buyers from every other channel stay anonymous until something breaks.
Marketplace and retail buyers stay invisible
Amazon, retail stores and distributors keep the customer record from every sale. Your brand sees an order quantity, while each owner's name, email and purchase date sit in someone else's system.
Paper cards and long forms lose buyers
Postage-paid registration cards get thrown away with the packaging, and long web forms get abandoned halfway. Every lost registration is an owner who stays out of reach for support, recalls and offers.
Registrations go unverified
Generic forms accept any serial number a customer types. Duplicate and out-of-catalog serials slip into your records and surface later as questionable warranty claims.
Registration data sits apart from everything else
Form responses land in a spreadsheet, separate from warranty coverage, claims and your email platform. Support, marketing and product teams each rebuild the same owner list by hand.
Product registration software turns every buyer into a verified owner record, from the moment they open the box.
How online and QR code product registration works in Dyrect
Every product registration in Dyrect follows the same six steps, whichever channel the customer bought from. Each step adds data to one owner record.
Buyers scan the QR code on the packaging, insert or manual, or open your branded registration page. Online buyers register automatically from their order.
QR codes can be set per product, so the registration page opens with the right product already selected. The customer confirms the model and enters the serial number.
Dyrect checks the serial number against your product catalog. Valid serials are marked verified, while duplicates and serials outside your catalog are flagged for review.
Customers add their name, contact details, purchase date, sales channel and proof of purchase. Marketing consent is captured as a separate choice on the same form.
Warranty coverage starts from the purchase date, and the customer receives a digital warranty card by email. The product appears in the customer's branded owner portal.
The owner record flows into your email platform, CRM and helpdesk, and stays ready for any future warranty claim.
Apex Studio HeadphonesMarcus Reed · Bought on AmazonOne record- Registration startedNowQR on the boxBranded page
Bought on Amazon · channel recorded
- Product identified
- Serial number checked
- Owner details added
- Warranty activated
- Synced to your tools
01Every sales channel
Online product registration from every sales channel, in one owner database
Dyrect gives every buyer a way to register their product, whichever channel sold it. Registrations from Amazon, retail stores and distributors land in the same owner database as direct online sales.
QR codes on packaging, inserts and manuals reach buyers who purchased through marketplaces, retailers and distributors. Branded web forms work for links in emails, receipts and support replies. Automatic registration from online orders covers your own store.
Each registration records the sales channel, so your team sees exactly where owners bought their products.
| Sales channel | How the customer registers | What the owner record captures |
|---|---|---|
| Your online store | Automatically from the online order | Customer, product, order and purchase date |
| Amazon and marketplaces | QR code on the packaging or insert | Customer, product, serial number, proof of purchase and channel |
| Retail stores | QR code or branded web form | Customer, product, serial number, proof of purchase and store |
| Distributors and dealers | QR code or branded web form | Customer, product, serial number, purchase date and seller |
02Serial validation
Serial number validation and verified ownership at registration
Dyrect validates every product registration against your product catalog before warranty coverage starts. Your owner database fills with verified products instead of anything typed into a form.
Checks Dyrect runs at registration:
- Serial number validation: confirms the serial matches a product in your catalog.
- Duplicate flags: highlights serial numbers already registered to another owner.
- Out-of-catalog flags: catches serials that match none of the products you sell.
- Proof of purchase: attaches the uploaded receipt or online order to the record.
- Purchase date and channel: records when and where the product was bought, which sets the coverage window.
Verified registrations give warranty claims a reliable starting point. When a registered owner files a claim later, coverage is confirmed from the record instead of from a receipt search.
Generate serials for new products: Serial number generator See how registration stops fraud: Prevent warranty fraud
03Forms and consent
Branded warranty registration forms with custom fields and consent capture
Dyrect's no-code form builder lets brands design warranty registration forms per product, category or sales channel. You choose which fields to require, which to make optional, and how each page looks.
Fields brands commonly collect:
- Name, email and phone number
- Product model and serial number
- Purchase date, sales channel and store or seller
- Proof of purchase upload
- Region or country
- Custom questions, such as how the customer heard about the product
- Marketing consent, captured as a separate opt-in
Short registration forms register more buyers. Keep required fields to what warranty validation needs, and make everything else optional.
Registration pages carry your branding, so customers register with your brand rather than a third-party site.
- Name and email
- Model and serial number
- Purchase date and channel
- Proof of purchase
- Region
- How did you hear about us?
04Warranty cards and owner portal
Digital warranty registration cards and a branded owner portal
Dyrect issues a digital warranty card to every customer who completes registration. The card shows the product, serial number, purchase date, coverage end date, and a link to file a warranty claim.
Customers manage their products in your branded self-serve owner portal. They see their registered products, warranty status and coverage dates, digital product manuals and guides, and the status of any claim.
The owner portal replaces paper warranty certificates that customers lose. It also cuts support questions about coverage, because owners check it themselves.
05Engagement and upsell
Post-registration engagement, accessory offers and extended warranties
Product registration happens at the moment a customer has just opened the product and wants it to work. Dyrect uses that moment to start a direct relationship between your brand and the owner.
Registration data syncs to Klaviyo, Mailchimp and HubSpot, so you can send setup tips, care guides, review requests and accessory recommendations based on the exact product each owner registered. Only owners who opted in receive marketing.
Brands can trigger an extended warranty or protection plan offer when a customer completes registration, and keep 100% of plan revenue. Coverage end dates also give you a natural reason to contact owners later.
Extended warranties Grow email subscribers from registrations
Extended Warranty
Protect your Apex Studio Headphones beyond the 2-year warranty.For your Apex Studio Headphones
- Manufacturer defects
- Accidental damage
Choose your plan
- Basic Coverage1 year$29
- Best sellerPremium CareBest seller2 years$49
- Luxury Care3 years$69
06Registration analytics
Product registration analytics by channel, product and region
Dyrect reports on every product registration in real time, so you can see who owns your products, where they bought them and which products they register most.
Channel data shows which retail and marketplace partners drive your owner base. Product data shows where to focus packaging inserts and QR placement to lift registration rates.
By sales channel
Serial checks
| Report | What it shows | Who uses it |
|---|---|---|
| Registrations by sales channel | Where your owners bought: online store, Amazon, retail or distributors | Marketing, sales and CX |
| Registrations by product and SKU | Which products owners register most | Product and marketing |
| Registration trend | Registration volume over time, after launches or campaigns | Marketing |
| Customer regions | Where your registered owners live | Sales and marketing |
| Serial checks | Verified, duplicate and out-of-catalog serials | Operations and fraud review |
| Warranty activations | Active coverage and coverage end dates per product | Support and finance |
| Claim activity after registration | Which registered products later receive claims | Product and quality |
07Claims and recalls
How product registration speeds up warranty claims and recalls
Product registration creates the record every later warranty interaction relies on. When a registered owner files a claim in Dyrect, the product, serial number, purchase date and channel are already on file, so your team confirms coverage in seconds instead of requesting a receipt.
Product registration also gives brands a direct line to owners when a safety notice or recall goes out. In the US, durable infant and toddler products must include a product registration card under CPSC rules, and baby gear brands use registration records to reach affected owners quickly.
See how claims work: Warranty claims management software Read: CPSC product registration for baby products
Apex Studio HeadphonesAX-H700Serials AX70290 – AX70330312 registered owners in this range
- MRMarcus R.Amazon
- SKSara K.Online store
- JDJames D.Retail store
- +309 more
Product registration software compared with form builders, store apps and OEM warranty systems
Product registration software verifies each product, activates its warranty and keeps the owner record connected to claims and marketing. Form builders, single-channel store apps and OEM warranty systems each cover part of that work.
| Capability | Dyrect product registration software | Form builder (Google Forms, Typeform) | Single-channel store app | OEM dealer warranty system |
|---|---|---|---|---|
| Built for | Owner registration across every sales channel | General data collection | Buyers from one online store | Dealer-registered units and dealer claims |
| Registration paths | QR code, branded web form and online order sync | Shared form link | Store order sync | Dealer portal |
| Serial number validation | Checked against your catalog, duplicates flagged | Manual review | Varies | Built in |
| Warranty activation and digital card | Automatic on registration | Manual follow-up | Varies | Dealer-side |
| Owner portal | Branded portal with products, cards and claims | Handled outside the form | Varies | Dealer portal |
| Connection to warranty claims | Same record validates every claim | Separate spreadsheet | Varies | Dealer claims |
| Marketing sync with consent | Klaviyo, Mailchimp and HubSpot | Manual export | Varies | CRM project |
| Pricing | Published, plans from $19/month | Free to low cost | Per store | Custom quote |
When each fits:
- Form builderfits a one-off product launch with low registration volume.
- Single-channel store appfits brands that sell through their own online store alone.
- OEM dealer warranty systemfits manufacturers whose dealers register units and submit claims.
fits consumer product brands that need verified registration from ecommerce, Amazon, retail and distributor buyers, connected to warranty claims, analytics and marketing in one system.
Who uses Dyrect product registration software
Dyrect product registration software fits consumer product brands whose products carry serial numbers, warranties or long ownership periods. Each industry registers owners for different reasons, and Dyrect's forms and fields adapt to each one.
- Electronics Serial-level registration and proof of ownership
- Home appliances Long warranties and service history from day one
- TV, audio and video Model and serial capture at setup
- Smart home and network Registration during device setup
- Mobile accessories High-volume registration from marketplace buyers
- Cycling Dealer-sold bikes registered to the rider
- Exercise and fitness Owner records for parts and service
- Furniture Owner contact for parts and care
- Outdoors and recreation Registration for gear sold through retailers
- Baby gear Owner records for safety notices and recalls
- Beauty and personal care Device registration and refill offers
- 4M+Customers served across registrations and warranty cards
- 500+Brands running on Dyrect
- 4.8Rating on G2
- 20+Integrations, including Shopify, Klaviyo and HubSpot
Testimonials
Why 500+ brands trust Dyrect
We use Dyrect for warranty and free gift submissions. On the backend, we can also make any necessary changes or modifications to ensure proper alignment. The support team is very collaborative and friendly. Even if it is outside their scheduled hours, someone is still willing to assist when needed. Hats off to everyone for the great teamwork!
The platform is easy to use and makes processing warranty tickets smooth and efficient. It's been a huge time-saver for our team, especially with the automated email notifications that keep our customers informed throughout the process. Dyrect has been a valuable tool in helping us streamline our warranty operations and improve customer satisfaction.
I use this software to manage warranty registration for my customers, and it integrates seamlessly with my Shopify website, making the overall process much easier and more efficient. It has been a great experience working with the team. Their responsiveness, support, and willingness to go the extra mile have made a real difference.
Dyrect made our warranty program effortless. Everything was live on our website within days, and our post-purchase customer experience has improved significantly.
We use Dyrect for warranty and free gift submissions. On the backend, we can also make any necessary changes or modifications to ensure proper alignment. The support team is very collaborative and friendly. Even if it is outside their scheduled hours, someone is still willing to assist when needed. Hats off to everyone for the great teamwork!
The platform is easy to use and makes processing warranty tickets smooth and efficient. It's been a huge time-saver for our team, especially with the automated email notifications that keep our customers informed throughout the process. Dyrect has been a valuable tool in helping us streamline our warranty operations and improve customer satisfaction.
Product registration software that connects to your store, email platform and CRM
Dyrect connects with 20+ tools, so every new product registration reaches the systems your team already uses. Integrations include Shopify, WooCommerce, BigCommerce, Klaviyo, Mailchimp, HubSpot, Zendesk, Freshdesk and Zoho Desk.
Store integrations register online buyers automatically from their orders. Email and CRM integrations add registered owners to your lists with their product and consent choice, and helpdesk integrations show ownership details beside every support conversation.
Store & email
ShopifyConnected
KlaviyoConnected
MailchimpConnected
CRM & helpdesk
HubSpotConnected
ZendeskConnected
FreshdeskConnected
How to set up a product registration system in Dyrect
Setting up product registration in Dyrect follows six steps. Your onboarding team guides each step with you.
- 1
Add your products and warranty terms.
Load your SKUs and set coverage periods per product or category.
- 2
Add serial numbers.
Upload your existing serials or generate new ones for upcoming products.
- 3
Build your registration form.
Choose required fields, proof-of-purchase uploads and consent options.
- 4
Create QR codes.
Generate codes for packaging, inserts and manuals, set per product.
- 5
Connect your tools.
Link your store, email platform, CRM and helpdesk.
- 6
Launch your owner portal.
Customers see their products, warranty cards and claims in one branded place.
Use the free tools to prepare:Bulk QR code generator Serial number generator Warranty policy generator
Product registration software pricing
Dyrect plans start at $19/month. Pricing is published, so you can compare plans before you book a demo.
Guides, case studies, and insights
On warranty management, post-sale operations, and building direct customer relationships.
Product Registration Software FAQs
What is product registration software?
Product registration software lets customers record their purchase with the brand that made the product. It links the buyer to the product, serial number, purchase date and sales channel, activates the warranty, and gives the brand a verified owner record. Dyrect is product registration software built for omnichannel consumer product brands.
What is the difference between product registration and warranty registration?
Product registration and warranty registration describe the same step for consumer products: the buyer records their purchase with the brand. Warranty registration emphasises activating coverage, while product registration emphasises the owner record. In Dyrect, one registration does both and issues a digital warranty card.
How does QR code product registration work?
Brands print a QR code on the product, packaging, insert or manual. The customer scans it with their phone, lands on the brand's registration page with the product already selected, adds the serial number and their details, and submits. Dyrect validates the serial number, activates the warranty and emails a digital warranty card.
How do brands get product registrations from Amazon, retail and distributor buyers?
Brands reach marketplace, retail and distributor buyers through QR codes on packaging and inserts, because those sellers keep the order data. With Dyrect, those registrations land in the same owner database as online orders and record the channel each buyer purchased from.
How does Dyrect validate serial numbers during registration?
Dyrect checks each serial number against the brand's product catalog when the customer registers. Valid serials are marked verified, serials already registered to another owner are flagged as duplicates, and serials outside the catalog are flagged for review. Warranty coverage activates on verified products.
Does product registration activate the warranty?
Yes. In Dyrect, completing product registration activates warranty coverage from the purchase date. The customer receives a digital warranty card by email, and the product appears in their branded owner portal with its coverage end date.
What customer data should a product registration form collect?
A product registration form should collect what warranty validation needs: name, email, product model, serial number, purchase date, sales channel and proof of purchase. Phone number, region and custom questions can stay optional. Capture marketing consent as a separate opt-in so the owner record supports compliant follow-up campaigns.
How can brands increase product registration rates?
Brands raise product registration rates by making registration fast and giving buyers a reason to complete it. Place QR codes where customers look during setup, keep required fields short, register online buyers automatically from their orders, and send an instant digital warranty card. Some brands add an incentive, such as extended coverage or an accessory offer.
How does product registration help with warranty claims?
Product registration gives every later warranty claim a verified record to check against. When a registered owner files a claim in Dyrect, the product, serial number, purchase date and channel are already on file, so coverage is confirmed without a receipt search. See warranty claims management software.
Can product registration data sync to Klaviyo, HubSpot or Mailchimp?
Yes. Dyrect syncs each product registration to Klaviyo, Mailchimp and HubSpot with the registered product and the owner's consent choice. Marketing teams can then send setup guides, care tips, review requests and accessory offers matched to the exact product each owner registered.
How does product registration support product recalls and safety notices?
Product registration gives brands a direct contact for every owner of an affected product. In the US, durable infant and toddler products must include a product registration card under CPSC rules, and registration records let brands reach owners quickly when a recall or safety notice goes out.
What is the difference between product registration software and a form builder?
Form builders collect responses. Product registration software validates serial numbers against your catalog, activates warranties, issues digital warranty cards, gives owners a portal, and keeps each record connected to warranty claims and marketing tools. Dyrect does all of this in one system.
Is customer product registration the same as inventory product registration?
Customer product registration and inventory product registration are different jobs. Customer product registration records who owns a product after the sale, along with its serial number and warranty. Inventory product registration records product listings, prices, barcodes and stock inside a retail or POS system, and Dyrect handles the customer side.
How much does product registration software cost?
Dyrect product registration software plans start at $19/month, with pricing published on the pricing page. Enterprise warranty systems usually use custom quotes and longer implementation projects.
What is the best product registration software for omnichannel brands?
Dyrect is the best product registration software for omnichannel consumer brands that sell through ecommerce, Amazon, retail stores and distributors. It registers buyers from every channel through QR codes, branded forms and automatic order sync. It validates serial numbers against the brand's catalog, activates warranties with digital warranty cards, and connects each owner record to claims, analytics and marketing tools.
See how Dyrect registers owners from every sales channel
Bring one product and the sales channel where you know the least about your buyers to your demo. We'll walk through QR registration, serial validation, the digital warranty card and the owner record in Dyrect, using your own product.