Delsey, a distinguished French brand established in 1946, has been a premier provider of innovative and stylish travel solutions. Specialising in luggage and travel accessories, Delsey has consistently led the industry with its commitment to quality, incorporating features like lightweight materials, advanced security measures, and ergonomic designs. With a global presence and a legacy of excellence, Delsey continues to be the choice of discerning travellers seeking both functionality and aesthetic appeal in their travel companions.


Warranty Registration Process

Follow these to register warranty:

Visit the official website of Delsey and navigate to the warranty registration section.

Choose your country in which you’ve brought the delsey product (e.g., England or France).

Gather your required documents:

  • Your purchase invoice (scanned or photographed).
  • Your Warranty Card located inside your luggage. Check for information on the back of the card.

Fill in the following information on the registration form:

  • Control number (usually found on your Warranty Card).
  • Type of product.
  • First name.
  • Last name.
  • Email address.
  • Purchase date (mm/dd/yyyy format).
  • Point of sale (e.g., online store "delsey.com").
  • Retailer Name (e.g., "delsey.com").

Review the provided information for accuracy.

Submit the completed registration form.


Warranty Policy

When it comes to DELSEY products, here's what you need to know about Delsey warranty:

  • Registering your product online isn't mandatory for warranty coverage, but make sure your product qualifies. If not registered online, keep proof of purchase from an authorized DELSEY retailer.

  • Since 1946, DELSEY has been dedicated to providing durable, eco-friendly designs. Our warranty reflects our commitment to quality and customer satisfaction.

  • The warranty applies to original purchasers or gift recipients. Warranty duration varies from 2 to 10 years or a Limited Lifetime Warranty, depending on the product. Check labels, hangtags, and documentation for specifics.

  • Manufacturing defects in wheels, zippers, extension, and carrying handles are covered under different warranty periods based on type.

  • Products needing warranty repairs are assessed by our Authorized Repair Center. You're responsible for shipping and evaluation costs. Possible outcomes include repair, replacement, or non-coverage.

  • Exclusions encompass normal wear, misuse, abuse, third-party handling, modifications, and non-DELSEY products. Electronic components have their own exclusions, including non-compliant use and unauthorized repairs.

  • The warranty doesn't cover all implied warranties and is limited to product value. DELSEY isn't liable for damages beyond product replacement value, even due to defects.


Warranty Claim Process

Here’s the process for claiming the warranty 

  • Gather Documentation: Collect purchase receipt, warranty card, and other proofs.
  • Contact Customer Support: Reach out via provided email or phone.
  • Provide Information: Share product details, issue description, purchase date.
  • Receive Guidance: Get instructions from support on next steps.
  • Assessment: Delsey team evaluates if the problem is warranty-covered.
  • Resolution: If covered, get repairs, replacement parts, or a new product.
  • Shipping/Inspection: Ship the item for inspection if required.
  • Resolution Confirmation: Receive notification of the resolution.
  • Follow Up: Ask for updates or clarifications if needed.
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Customer Support Info

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Warranty Frequently Asked Questions

Why should I register my DELSEY product for warranty?

Registering your DELSEY product for warranty can streamline the claims process and provide proof of ownership, making it easier to access warranty services if needed.

How do I register my DELSEY product for warranty?

To register your DELSEY product for warranty, visit Delsey's official website, navigate to the warranty registration section, provide required details, and submit the registration form.

What information is required to register my product?

You'll need the product's control number, type, your personal information (first name, last name, email address), purchase date, point of sale, and retailer name.

Is registering my product necessary for warranty coverage?

Registering your product online is not mandatory for warranty coverage, but it can help facilitate the claims process. Warranty coverage usually starts from the date of purchase.

What is the duration of the warranty for DELSEY products?

The warranty duration varies depending on the product, ranging from 2 to 10 years, or even a Limited Lifetime Warranty. Specifics can be found on product descriptions and warranty certificates.

What does the warranty cover?

The warranty covers manufacturing defects in Delsey products. Different components have varying coverage periods. However, it doesn't cover damages from misuse, abuse, non-Delsey products, and other exclusions.

Is retaining the purchase receipt important for warranty claims?

Yes, retaining the purchase receipt is crucial for warranty claims. It serves as proof of purchase and may be required during the claims process.

Can the warranty be transferred to another person?

The transferability of the warranty might depend on the terms and conditions. Review warranty documentation or contact Delsey's customer support for accurate information.

Can I register multiple DELSEY products under the same account?

Yes, you can often register multiple DELSEY products under the same account, simplifying management and warranty information.

Does the warranty apply internationally?

Warranty coverage may vary based on the product and location. Refer to warranty documentation or Delsey's official resources for international coverage details.

What should I do if I encounter difficulties during the registration process?

If you face issues during registration, you can reach out to Delsey's customer support for assistance.

How can I track the status of my warranty claim?

You can track the status of your warranty claim by contacting Delsey's customer support and inquiring about the progress.

What happens once the warranty period expires?

Once the warranty period expires, any covered repairs or replacements would no longer be available under the warranty. You might need to cover any associated costs for repairs or replacements.

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