To kick off the warranty registration process on Living city  furniture’s  website,here’s what you need to do.

1. Visit the official website of Value City Furniture.

2. Navigate to the customer service section.

3. Click on the warranty option.

4. Look for the warranty registration link.

5. Fill in all your details such as zip code, name, email, product number, product model, and purchase date.

6. Another method is to engage in a chat with their AI, which will provide you with the warranty registration link.

7. Fill out the form with the required information.

8. Alternatively, you can call their provided toll-free number.

9. Follow the guidance provided by the representative to complete the warranty registration process.

Value City Furniture offers a few different warranty options for its furniture, mainly through their Pure Promise protection plan. Here are the key details

1. Pure Promise Protection Plan: This is a 5-year warranty plan that covers accidental stains, structural damage, and damage to fabric, leather, and wood items. It includes protection against rips, tears, burns, and punctures caused by adults or kids. If you don't use the coverage during the 5-year period, you can get a store credit for the amount you paid for the plan. 

2. Manufacturer's Warranty: This covers defects in materials and workmanship for one year from the date of delivery. It does not cover damage due to misuse, abuse, accidents, or normal wear and tear. This warranty is extended only to the original purchaser.

Each warranty plan has specific inclusions and exclusions, so it's important to review the terms carefully to understand what is and isn't covered.

They  guarantee that the merchandise you purchase will be in showroom condition at the time of delivery, or we will replace or repair it at our discretion.

They will do service manufacturing defects free of charge, for one year from the date of delivery. 

This guarantee is extended only to the original purchaser. Value City Furniture strictly adheres to the manufacturer’s warranty.

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You can follow the below given steps to claim your warranty in no-time:

1. Online claim submission:

• Access the provided link for raising a claim.
• Click on the link and create an account using your email.
• Fill in the initial section details such as zip code, name, and phone number.
• Another method is to sign in if you already have an account.
• Once signed in, provide the purchase details where required to file a claim.

2. Email Claim Submission:

• Send an email to 
• Include all necessary information in the email.
• Except a response from representatives within 2 days .

3. Phone Claim Submission:

• Visit the value city furniture website.
• Navigate to the support page.
• Find the toll-free number for customer support.
• Call the number to submit your claim.
• Anticipate a response within 2 working days.

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