Electronics
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1-800-700-9244
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910 West Legacy Center Way, Suite 500 Midvale, UT 84047
About
Zagg
ZAGG was founded in 2005 and has gained a reputation as a high-quality innovator specializing in mobile accessories and protective solutions. The company’s products focus on increasing the functionality of mobile devices, safeguarding them, and as a result, enhancing the user experience. Their warranty coverage program and excellent customer service are reflections of ZAGG’s dedication to ensuring customer satisfaction, making them a globally trusted brand for mobile accessories.
Zagg
Warranty Registration Process
Here’s how customers can register their ZAGG products for warranty.
- Visit ZAGG’s official website and access their product registration page.
- Update your valid credit card information, and enter the necessary product information, including the model number, product name, purchase date and where it was purchased from.
- If you do not already have an account with ZAGG, create one using your name, email address and password.
- Register the product under your account using the product details, ensuring the product is registered under your account and that the warranty is applicable.
- Once the product is registered, you will get access to your account manager. This is the platform that allows you to process warranty claims and other related functions.
- The account manager is where you can submit warranty claims if you experience any trouble with the product during the warranty period by providing the necessary product information and details about the issue you are facing with the product.
- ZAGG may require you return the product within a stipulated period in order to process the warranty claim. This period is often 60 days. The cost of shipping the product will need to be borne by you.
- Do note that ZAGG’s warranty is applicable only if you are the primary purchaser of the product directly from the brand themselves or from one of their authorized resellers.
- While the above is a description of the product registration and claims process, it may vary depending on the product. Do visit ZAGG’s website for the latest and most up-to-date information.
Zagg
Warranty Policy
The ZAGG Warranty Policy covers ZAGG®, InvisibleShield®, IFROGZ®, mophie®, Gear4®, and BRAVEN® branded products. To avail of the warranty, it is recommended to register your product at ZAGG.com before making a warranty claim. If you purchased your product from ZAGG.com while signed into your ZAGG.com account, your product was automatically registered at the time of purchase. In some cases, you may be asked to provide a photograph of your product as proof during the claim process. Alternatively, you can visit a supporting franchise location for a warranty replacement, but it's advisable to call the specific store beforehand to check if they have the desired replacement in stock. Please note that there may be a replacement or installation fee applicable in certain cases.
It's important to understand that all ZAGG warranties are non-transferrable and are only available to the original end-user who purchased the product directly from ZAGG or an Authorized ZAGG reseller. The warranty does not apply to products bought from unauthorized resellers. Many resellers who sell through platforms like Amazon, eBay, or social media may not be authorized retailers or resellers of ZAGG products. When making online purchases, it is crucial to take note of the seller's location and legitimacy. Second-hand items, including those purchased from websites such as Amazon, eBay, or Craigslist, are not covered by the ZAGG Warranty Policy.
There are some General Warranty Terms that Zagg specifies on its website. You can follow the link to read these.
Zagg
Warranty Claim Process
To claim a warranty for Zagg products, you can follow these simple steps:
- Prepare your proof of purchase: Locate your original purchase receipt or any other document that proves you are the rightful owner of the Zagg product and that it is still within the warranty period. This is important as it establishes your eligibility for a warranty claim.
- Ensure Product Is Registered: For warranty to be applicable, it may be mandatory to register certain ZAGG products on their website within the specified time period. Do check and make sure that your product has been registered.
- Determine the warranty coverage: Familiarize yourself with the terms and conditions of the Zagg warranty for the specific product you own. This will help you understand what issues or defects are covered under the warranty and for how long. Most warranties do not apply to accidental damage or damage caused by misuse. Assess the damage to your ZAGG products and make sure the type of damage is covered under warranty.
- Contact Zagg customer support: Reach out to Zagg's customer support team either through their website, email, or phone. Provide them with the necessary details, including the product model, purchase date, and a clear description of the issue or defect you are experiencing. They will guide you through the warranty claim process.
- Follow the instructions provided: Zagg's customer support team will provide you with instructions on how to proceed with your warranty claim. This may involve submitting additional information or photographs of the product, returning the defective item, or any other necessary steps. Based on the type of damage and the coverage provided, ZAGG may either replace or repair your product. Please note that in some cases, the replacement may be a refurbished piece and not a new one.
- Packaging and shipping: If you are instructed to return the product, carefully package it to prevent any damage during transit. Follow the shipping instructions provided by Zagg, which may include using a specific carrier or obtaining a return merchandise authorization (RMA) number. In some cases, you may have to bear certain additional costs, such as shipping fees, installation charges, or product replacement fees. You will find these costs mentioned clearly in ZAGG’s warranty terms and conditions.
- Await resolution: Once you have submitted your warranty claim and returned the product if required, Zagg's customer support team will assess the issue and determine whether it qualifies for a warranty replacement, repair, or refund. The time taken to process your claim may vary, so be patient and follow up with them if necessary.
- Receive the resolution: If your warranty claim is approved, Zagg will provide you with a replacement product, repair your existing product, or issue a refund based on their warranty policy. Follow any further instructions they provide to complete the process.
It's important to note that the specific process and requirements may vary depending on the product, country, and Zagg's warranty policy. Please make sure you go through the Warranty Policy Section before filing a claim
Warranty Frequently Asked Questions
1. Is it possible to claim ZAGG warranty without a receipt?
If you have a valid proof of purchase, you do not need a receipt to submit a warranty claim for your Zagg product. However, if you do not have a valid proof of purchase, you may be required to provide a receipt to process your claim.
If you purchase directly from ZAGG.com, Halo2cloud.com, or any authorized ZAGG Retail Outlet, you will receive a 30-day Return Policy with no questions asked. When returning the product, you must include a copy of the purchase receipt and proof of purchase.
During this time period, if a valid claim is made, ZAGG may choose to (1) replace or exchange the product with an equal-value item, or (2) replace the product with a refurbished model.
2. Can I check ZAGG warranty online?
Yes, you can check the warranty for ZAGG products online. To do this, you can follow these steps:
- Open your web browser and visit the ZAGG website at www.zagg.com.
- Look for the "Support" or "Customer Service" section on the website.
- Within the support section, search for information related to "Warranty" or "Product Warranty."
- Click on the appropriate link to access the warranty information.
- You may need to provide certain details about your product, such as the serial number, purchase date, and proof of purchase.
- Fill in the requested information accurately.
- Once you submit the information, the website should display the warranty details for your ZAGG product, including the duration and any applicable terms and conditions.
- If you encounter any difficulties or require further assistance, you can also directly contact ZAGG's customer support. They will be able to help you check the warranty status of your ZAGG product.
3. How can I check the status of my warranty claim?
- Visit The ZAGG Warranty Claim Page
To begin checking the status of your warranty claim, start by visiting the ZAGG customer support website. You can access it by entering the following URL into your web browser: zagg.safeware.com.
- Click On Claim Status Tab
On the ZAGG warranty claim page, you will find an option to "Claim Status" Click on this button to proceed with checking the status of your warranty claim.
- Provide Required Information
To access the status of your warranty claim, you will need to provide certain essential details. Typically, ZAGG will ask for your name, email address, and phone number. You need to provide at least 2 of the 3 details to locate the claim. Make sure to enter this information accurately to ensure a smooth process.
- Check Your Warranty Claim Status
After providing the required information, submit your details by clicking on the appropriate button. The system will then process your request and retrieve the status of your warranty claim. You will be shown the current status, such as "Pending Review," "In Progress," "Approved," or "Completed."
- Contact ZAGG Customer Service (if needed)
If you have any specific questions or require further assistance regarding your warranty claim, it is advisable to reach out to ZAGG's customer service. They will be able to provide you with detailed information and address any concerns you may have. You can find their contact details on the ZAGG customer support website.
4. Is a warranty card necessary to claim warranty?
In the case of ZAGG, a warranty card is not required to claim your warranty. By registering your product on ZAGG's official website and following the provided return instructions, you can easily initiate your warranty claim. Rest assured, ZAGG's customer support team is available to assist you with any queries or concerns you may have throughout the process.
5. How does Zagg’s 30-day money-back guarantee work?
- Any product bought directly from ZAGG.com or from an authorized reseller is applicable for a 30-day money-back guarantee.
- This is applicable only if the product is returned within 30 days of the purchase in its original packaging.
- The customer may need to bear the cost of shipping the product back.
- In the case of missing or damaged items, the customer must submit the claim within two days of receiving the merchandise. This qualifies for a full refund.
- If the customer is returning a product that was purchased at full price but was offered at a sale price within 14 days of the purchase, the customer can request a full refund.
6. How does Zagg’s free one-year warranty work?
- The one-year warranty is offered on ZAGG’s InvisibleShield, IFROGZ, mophie, Gear4, and Braven branded products.
- The warranty covers damages caused due to defects in materials and workmanship for up to a year from the date the end customer purchases the product. It does not cover damage caused by negligent use of the product, modifications, wear and tear, or accidental damage.
- Warranty will be applicable only if the product has been registered on ZAGG.com within the stipulated time period.
- If ZAGG finds the product to be damaged or defective, they may replace the product with a new or refurbished product.
- Customers will have a 60 day window to return the product to ZAGG.
7. What does ZAGG’s 90-days manufacturer warranty cover (and not cover)?
The 90-days manufacturer warranty cover:
- This covers damage due to defective workmanship or materials within a period of 90 days from the date of retail purchase.
- This warranty is applicable to ZAGG’s Max Protection screen protection, provided it has been purchased directly from ZAGG.com or from an authorized ZAGG branded reseller.
The 90-days manufacturer warranty not cover:
- Coverage is not extended to damage caused by misuse, abuse, wear and tear, modifications and accidental damage.
- The warranty does not cover ZAGG products bought from unauthorized vendors, including eBay.
- Any third party products purchased through ZAGG are also not covered, and must be serviced by the manufacturer.
8. What does ZAGG’s one year manufacturer warranty cover (and not cover)?
The One year manufacturer warranty cover:
- This covers damage occurring due to improper workmanship and defective materials for a period of one year from the date of retail purchase.
- The warranty is applicable to ZAGG’s InvisibleShield and IFROGZ products.
- Coverage is not extended to damage caused by misuse, abuse, wear and tear, modifications and accidental damage.
The One year manufacturer warranty not cover:
- The warranty does not cover ZAGG products bought from unauthorized vendors, including eBay.
- Any third party products purchased through ZAGG are also not covered, and must be serviced by the manufacturer.
9. What does ZAGG’s two year manufacturer warranty cover (and not cover)?
The two year manufacturer warranty cover:
- ZAGG’s two year manufacturer warranty covers damage occurring due to improper workmanship and defective materials for a period of two years from the date of retail purchase by the end consumer.
- The warranty is applicable to ZAGG’s InvisibleShield and IFROGZ products.
The two year manufacturer warranty not cover:
- Coverage is not extended to damage caused by misuse, abuse, wear and tear, modifications and accidental damage.
10. What does ZAGG’s lifetime warranty cover (and not cover)?
Lifetime manufacturer warranty cover:
- Zagg’s lifetime warranty is applicable to device-specific products, and protects them against damage from wear and tear as well as damage across the lifetime of the product from the time of purchase.
- Non-device specific products are covered against damage and wear for as long as the product is owned by the primary purchaser.
- This warranty is applicable to products from ZAGG’s InvisibleShield and IFROGZ brands.
Lifetime manufacturer warranty not cover:
- Damage caused by using the product outside of its intended use and loss of the product are not covered under this warranty.
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