Fitbit

Warranty Registration, Claim Process & Service Center

company category page for warranty
Electronics
company warranty & service phone number
(877) 623-4997
company warranty service center
199 Fremont Street, San Francisco, California, 94105

About

Fitbit

Fitbit is a well-known brand that specializes in wearable fitness trackers and smartwatches. These devices allow users to monitor and track various aspects of their health and wellness, such as steps taken, distance traveled, heart rate, sleep patterns, and calories burned. 

With their sleek design and comfortable fit, Fitbit devices can be worn throughout the day. They seamlessly sync with smartphones and computers, enabling users to access detailed insights and progress charts through the companion app and online dashboard. 

Fitbit encourages an active lifestyle by offering personalized workouts, guided breathing exercises, sleep tracking, and additional features like notifications and music control. It has become a trusted companion for fitness enthusiasts and individuals striving for a healthier lifestyle.

Fitbit

Warranty Registration Process

Registering your Fitbit device for warranty coverage is a simple process. There is no need to fill out separate forms or visit specific websites for warranty registration. When setting up your Fitbit device, you will create a Fitbit account, which automatically registers your device for the warranty. 

By linking your device to your Fitbit account during the setup process, you ensure that your device is covered for any eligible repairs or replacements within the warranty period. Just follow the setup instructions when you receive your Fitbit device, and you can enjoy the benefits of warranty coverage without any hassle.

Register

Fitbit

Warranty Policy

Fitbit offers a one-year limited warranty for new products purchased in most countries. This warranty covers defects in materials and workmanship under normal use. If your Fitbit device or accessory develops a defect during the warranty period, you can contact Fitbit customer support to arrange for a replacement or repair.

In the European Economic Area (EEA) and the United Kingdom, Fitbit provides a two-year limited warranty for new products. Fitbit also offers an extended warranty called the Fitbit Protection Plan (FPP) in select countries, which extends the warranty period from one year to two years and includes coverage for accidental damage. The FPP can be purchased separately.

Fitbit

Warranty Claim Process

To initiate a warranty claim, follow these steps:

Check the warranty status:

Determine if your Fitbit device is still within the warranty period. Fitbit-branded devices and accessories are typically covered by a one-year warranty from the date of purchase. However, customers in the European Economic Area (EEA) enjoy a two-year warranty.

Determine eligibility for replacement

If your device is found to be defective within the warranty period, it may be eligible for a replacement.

Contact Fitbit support

 Reach out to Fitbit support to submit your warranty claim. You can contact them through Twitter, email, phone call, or live chat.

Fitbit Protection Plan (FPP)

 If you have purchased the Fitbit Protection Plan (FPP) for eligible products in the United States, you can also utilize the extended warranty and accidental damage coverage it provides.

Returning the device

If returning your device is necessary, familiarize yourself with Fitbit's return policy. For defective devices or returns within 45 days of purchase, you can contact Fitbit support via email or phone call to initiate the return process.

Follow return instructions

 Once your warranty claim has been approved by Fitbit support, they will provide you with instructions on returning your device. The return process may take several weeks, including shipping time.

Claim Now

Fitbit

Customer Support Info

If you need assistance with your Fitbit device or have questions regarding warranty claims, you can contact Fitbit customer support by:

View Service Center

Warranty Frequently Asked Questions

1. Is it possible to claim the Fitbit warranty without a receipt?

Claiming the Fitbit warranty without a receipt can be difficult since a valid receipt is typically required as proof of purchase. The receipt serves as tangible evidence of your transaction and helps validate the warranty claim. Fitbit may decline to honor the warranty if the product was bought from an unauthorized reseller, emphasizing the importance of purchasing from authorized retailers.

However, in certain cases where a receipt is unavailable, you can explore options to obtain a copy of the sales receipt from the retailer where the product was purchased. It is recommended to directly contact the retailer to inquire about their process for providing a duplicate receipt.

It's important to note that any replacement product received as part of the warranty claim will usually be warranted for the remaining period of the original warranty or for thirty (30) days, whichever is longer. This ensures that the replacement product is covered for a reasonable duration.

To initiate the warranty claim process or seek further assistance, it's best to contact Fitbit customer support directly. They can provide specific guidance and address any questions or concerns regarding your warranty claim.

2. Can I check the Fitbit warranty online?

Yes, you can check the Fitbit warranty online using various methods. Here are some ways to do it.

⦁ Fitbit Community: The Fitbit Community website provides information on warranty replacements. If your device is within one year of the original purchase date, Fitbit may send you a replacement. However, it's important to refer to the specific details and guidelines mentioned on their website.

⦁ Fitbit Help: Fitbit's Help page includes their return and warranty policy. They offer a limited warranty for new products that are free from defects in materials and workmanship. By visiting their Help page, you can find detailed information about their warranty coverage and the steps to claim warranty service.

⦁ MyHealthyApple: If you have access to the Settings app on your Fitbit device, you can navigate to About > Regulatory Information or Device Info > Regulatory Info. By locating your serial number in this section, you may be able to check your Fitbit's warranty status.

⦁ AKKO: If you are the original purchaser of the Fitbit device, your warranty coverage starts from the day of purchase, and you should have proof of purchase. Even if you received the device as a gift, you can still check the warranty status by reaching out to Fitbit support for assistance.

⦁ Fitbit Website: By logging in to your account on the Fitbit website, you can check the warranty status of your devices. Once logged in, navigate to the appropriate section, and you should see a list of your devices along with their warranty status.

3. Can I receive a new item under warranty?

Under the Fitbit warranty, if your device is deemed defective and covered by the warranty, Fitbit may provide you with a replacement item. The availability of a new item as a replacement may depend on factors such as the device model, stock availability, and the specific terms and conditions of the warranty.

If your device is within the warranty period and qualifies for a replacement, Fitbit will generally offer a replacement device that is either the same model or a comparable model. The replacement item will be warranted for the remaining duration of the original warranty period or for a specific period as mandated by applicable law.

It's important to note that warranty coverage and replacement options may vary based on the region and specific product. It is recommended to refer to the warranty documentation provided with your Fitbit device or contact Fitbit support directly to understand the exact terms and conditions of the warranty and the available options for replacement.

4. Is a warranty card necessary to claim the warranty?

No, a warranty card is not required to claim the warranty for Fitbit products. Fitbit's warranty policy does not necessitate a warranty card for claiming warranty coverage. The warranty is typically activated upon the original purchase of the device, and proof of purchase, such as a receipt or invoice, is usually sufficient to claim the warranty.

When filing a warranty claim for a Fitbit device, you may be asked to provide proof of purchase, which serves as evidence of the device's purchase date and validates your eligibility for warranty coverage. It is important to keep your proof of purchase in a safe place in case you need to make a warranty claim in the future.

5. How can I contact Fitbit customer service?

You can contact Fitbit customer service by calling (877) 623-4997 or engaging in a live chat with them 24 hours a day. You can also send an email to cwsupport@fitbit.com to reach their customer service department.

6. How does Fitbit's Limited Manufacturer's Warranty work?

Fitbit's Limited Manufacturer's Warranty provides coverage for defects in materials and workmanship under normal use for a duration of one year from the date of purchase, except in Europe where the warranty period extends to 24 months. Here is a summary of how the warranty works and what is covered:

What's Covered:

⦁ Defects in materials and workmanship under normal use.

What's Not Covered:

⦁ Damage caused by accidents, misuse, or unauthorized modifications.

⦁ Normal wear and tear.

⦁ Products purchased from unauthorized resellers.

How to Make a Warranty Claim:

⦁ Contact Fitbit customer support.

⦁ Provide proof of purchase.

⦁ Follow the instructions provided by Fitbit customer support.

Resolution for Defective Products:

⦁ Fitbit will repair or replace the defective product at no cost to the customer.

⦁ Any replacement product will be warranted for the remaining original warranty period or for a minimum of thirty (30) days, or for any additional period as required by applicable law.

7. How does the warranty for Fitbit accessories work?

Fitbit provides a warranty for their accessories to ensure customer satisfaction and protect against defects. The warranty duration is typically one year from the date of purchase, with a 24-month warranty available for customers in Europe.

The warranty covers defects in materials and workmanship, meaning that if your accessory has any issues arising from faulty components or craftsmanship, Fitbit will address them at no additional cost to you. This warranty showcases Fitbit's commitment to delivering high-quality products.

To benefit from the warranty coverage, it is essential to purchase Fitbit accessories from authorized retailers. This ensures that you receive genuine Fitbit products and that your warranty will be valid and honored.

If you encounter any issues covered by the warranty, simply reach out to Fitbit's customer support. They will guide you through the process of making a warranty claim and provide instructions on how to proceed.

If a replacement is necessary, Fitbit aims to resolve warranty issues efficiently. The replacement product will be covered for the remaining duration of the original warranty period or a minimum of thirty (30) days, ensuring continued coverage and customer satisfaction.

It's important to note that the warranty does not cover damage caused by accidents, misuse, unauthorized modifications, normal wear and tear, or exposure to water or other liquids.

By purchasing Fitbit accessories from authorized retailers and keeping your proof of purchase, you can take advantage of Fitbit's comprehensive warranty coverage and enjoy worry-free use of your accessories.

8. What does the Fitbit Limited Manufacturer's Warranty cover and not cover?

The Fitbit Limited Manufacturer's Warranty covers defects in materials and workmanship under normal use for a specified period of time. This includes problems related to the physical components, assembly, construction, and internal components of the Fitbit device.

However, the warranty does not cover certain types of damage and issues. It does not cover damage caused by accidents, misuse, improper handling, or unauthorized modifications to the product. Any damage resulting from failure to follow the instructions provided with the product is also not covered.

The warranty does not extend to software issues, including compatibility problems, bugs, or errors. Normal wear and tear, such as minor cosmetic damage, scratches, or fading of colors, is not covered. Additionally, damage caused by exposure to water or other liquids is not covered unless the device is specified as water-resistant or waterproof.

It is important to review the specific terms and conditions of the warranty, as they may vary based on the Fitbit product and regional regulations. Fitbit's warranty documentation or official website provides detailed information on the coverage and exclusions.

Remember to keep your proof of purchase and follow the recommended guidelines for proper use and care of your Fitbit device to ensure eligibility for warranty coverage.

9. What does Fitbit accessories warranty cover and not cover?

Fitbit's accessories warranty covers defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase. This includes defects that arise from faulty materials used in the manufacturing of the Fitbit accessories or defects resulting from errors in the manufacturing process.

However, there are certain things that the warranty does not cover. These include:

  • Damage caused by accidents: The warranty does not cover any damage that occurs due to accidents, such as dropping the accessory or exposing it to extreme conditions.
  • Misuse: Any damage caused by using the accessory in a way that is not intended or recommended by Fitbit is not covered by the warranty.
  • Unauthorized modifications: If you make any unauthorized modifications to the accessory, such as opening it up or attempting to repair it yourself, it may void the warranty.
  • Failure to follow instructions: If you do not follow the instructions provided by Fitbit for the proper use and care of the accessory, any resulting damage may not be covered by the warranty.
  • Software issues: The warranty does not cover any issues related to software, such as compatibility problems or software errors.
  • Normal wear and tear: Over time, normal wear and tear may occur, such as minor scratches or fading of colors. These are not covered by the warranty.
  • Damage caused by exposure to water or other liquids: Unless specified as water-resistant or waterproof, any damage caused by exposure to water or other liquids is not covered by the warranty.

It's important to review the specific terms and conditions of the warranty, as they may vary based on the accessory model and regional regulations. Fitbit's warranty documentation or official website provides detailed information on the coverage and exclusions.

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