SELL EXTENDED WARRANTIES
“We'd love to offer extended warranties, but setting it up feels too complicated.”
Offer extended warranties your way: free, paid or both
Give customers a free warranty extension when they register, sell paid protection plans, or combine the two. Dyrect applies the right coverage per product and keeps every plan on the product record, with 100% of plan revenue staying with your brand.
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How Dyrect solves it
How extended warranties work in Dyrect
Pick how you want to offer coverage. You can choose differently for each product.
Best when your goal is revenue after the sale.
What changes with Dyrect
Running extended warranties by hand
- Staff extend warranties in spreadsheets
- Paid coverage sits on a separate order line
- Agents match plans to products at claim time
- Third-party plans keep the revenue and the customer
With Dyrect
- Choose free, paid or both for each product
- Free extensions apply automatically at registration
- Paid plans sit on the product record
- You keep 100% of plan revenue
A closer look at each step
1. Choose what to offer for each product
For each product line or SKU, decide whether to give a free extension at registration, sell paid plans, or do both. Set the extension length, plan options and eligibility rules, such as a registration window and one extension per serial.
- Dashboard
- Products
- Registrations
- Service & Claims
- Configurations
Extended warranty options
2. If you offer a free extension
Dyrect adds the extra coverage automatically when a customer registers and sends a digital warranty card with the new end date. It gives buyers from Amazon, retail stores and distributors a clear reason to register with you.
Apex AppliancesDigital warranty cardApex Air Purifier 500Serial APX-7F3K-9L2M- Base warranty
- 2 years
- Free extension
- +1 year
3. If you sell paid plans
Plans appear on product pages, at checkout, after purchase and inside the registration journey, matched to product type, purchase date and warranty status. Two or three clear tiers keep the choice simple, and each plan is saved on the product record.
Protect it for longerApex Air Purifier 500- Plan
- +Care Plus
- Covered until
- 12 May 2032
- Sold by
- Apex Appliances
4. Renewals and claims, whichever you choose
Expiry-based reminders let owners renew or upgrade in one tap before coverage ends. Free and paid coverage sit on the same product record, so claims are checked against all active coverage automatically.
Apex AppliancesDigital warranty cardApex Air Purifier 500Serial APX-7F3K-9L2MQuick answers
No. You can give a free extension when customers register, sell paid plans, or combine both. Choose separately for each product, category or SKU.
Start from your goal. If you want more registrations and customer data, lead with a free extension at registration. If you want revenue, lead with paid plans on long-life, higher-priced products. If you want both, give the free extension first and offer a paid upgrade to registered owners.
Yes. Coverage length, pricing and eligibility are configured separately for each product, category or SKU, so a core product can have both while an accessory has only a paid plan.
It adds some claims during the extra coverage period, so plan for them. Limiting the extension to manufacturing defects, setting terms per SKU and validating serial numbers at registration keep the cost under control.
Price each tier from your own numbers: the average repair or replacement cost, the claims you expect during the extra period, handling and shipping, and your target margin. Start conservatively and review prices per SKU after the first year of claims.
Your brand does. Extended warranty revenue stays 100% with the brand, and you keep the customer relationship.
Yes. Registered owners can buy coverage through a follow-up email, the customer portal or a reminder before their warranty ends. Because they are registered, you already know the product and purchase date.
Yes. When buyers register through a QR code on the packaging, you can offer a paid plan right after registration, and the coverage is stored on the registration record. Keep any Amazon insert focused on warranty registration and follow Amazon's rules for inserts.
It depends on the country and, in the US, on the state. Free extensions from the manufacturer are generally treated as part of its warranty, while paid plans can count as service contracts in some US states. Confirm the rules with a legal advisor in each market before launch.
Set eligibility rules before launch: a registration window after purchase, a purchase date cutoff, the manufacture date read from the serial, one extension per serial and an exclusion for refurbished or replacement units.
Other goals brands reach with Dyrect
“We add registration cards to every box and almost nobody fills them in.”
Learn more →
“Customers register their products, but we can't legally email most of them.”
Learn more →
“We keep paying out claims on products we can't verify were ever bought from us.”
Learn more →