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PREVENT WARRANTY FRAUD

“We keep paying out claims on products we can't verify were ever bought from us.”

Stop paying out on fake warranty claims

Receipts can be faked in minutes and say nothing about which unit is being claimed. Dyrect checks every serial number when a product is registered and again when a claim arrives, so only genuine claims reach your team.

Read the full guide →
How to verify warranty claims without receipts

How Dyrect solves it

Three checks before a record exists

Every serial is checked when it is registered, so claims can be verified in seconds later

A customer registers a productThey scan the QR code or type the serial numberApex Air Purifier 500
Check 1Is the serial in your catalogue?
RejectedGuessed or counterfeit serial
Check 2Does it match the product being registered?
FlaggedSerial from a cheaper model
Check 3Has it been registered before?
BlockedDuplicate attempt, logged in your dashboard
Proof-of-ownership record createdBuyer, serial, SKU, purchase date, sales channel and coverage period
Months later, a claim arrivesDyrect checks it against that record: coverage dates and claim history
Only verified claims reach your teamExpired, unregistered or suspicious claims are flagged first

What changes with Dyrect

Verifying with receipts

  • Receipts can be faked with AI image tools
  • A receipt doesn't show which unit is being claimed
  • Gift and secondhand owners have no receipt at all
  • Agents chase documents on every claim

With Dyrect

  • Every serial is checked against your catalogue
  • Reused and wrong-SKU serials are blocked at registration
  • Coverage is checked against the registered purchase date
  • Agents see verified claims with full context

A closer look at each step

1. Upload the serial numbers you issue

Upload your existing serial list as the validation catalogue, with each serial mapped to its SKU. No serials yet? Dyrect generates sequential or random serials in bulk, ready to download in Excel for printing, or through the API.

2. Every registration is checked

When a customer registers, Dyrect checks that the serial exists in your catalogue, matches the product being registered and hasn't been registered before. Anything that fails is stopped before a record is created, and duplicate attempts show up in your dashboard.

3. Ownership is on record before any claim

A passing registration creates a proof-of-ownership record: the buyer, serial, SKU, purchase date, sales channel and coverage period. The customer receives a digital warranty card confirming their coverage.

4. Claims are checked against that record

When a claim arrives, Dyrect looks up the serial's registration, checks the purchase date against the warranty period and reviews the claim history. Claims on expired coverage, unregistered serials or suspicious histories are flagged before an agent spends time on them.

Quick answers

AI tools can now produce realistic fake receipts in minutes. Receipts also fade, get lost, never exist for gifts or secondhand products, and show a purchase without confirming which unit is being claimed. A registration record tied to the serial number is something your brand holds and controls.