SPEED UP WARRANTY CLAIMS
“Warranty claims live in our inbox and take weeks to resolve.”
Resolve warranty claims without the email back-and-forth
When claims arrive by email, agents chase order numbers, photos and coverage details across several tools. Dyrect collects everything on the first submission and checks eligibility automatically, so your team can decide and move on.
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How Dyrect solves it
From claim to resolution in one workspace
How a claim moves through Dyrect without a single follow-up email
Any one of these 3 paths
- RepairParts are ordered from the claim
- orReplaceA replacement order is created
- orRefundRecorded on the claim
ShopifyWhat changes with Dyrect
Claims by email
- First emails miss order numbers, serials and photos
- Agents check coverage across Shopify and spreadsheets
- Extended plans sit on a separate order line
- Customers email again asking for updates
With Dyrect
- Claims arrive complete on the first submission
- Eligibility is checked against the registration record
- Extended and lifetime plans are checked automatically
- Customers track their claim in a self-serve portal
A closer look at each step
1. Customers file claims through one branded form
Customers submit claims from your branded portal or claim form. Because Dyrect holds their registration, the product, purchase date and coverage are pre-filled, so they only add a description and photos or videos.
File a warranty claimApex Air Purifier 500, covered until 12 May 20282. Eligibility is checked automatically
Dyrect checks each claim against the registration record: purchase date, coverage period, serial number, purchase channel, claim history and any extended or lifetime plan. Agents see eligibility straight away, without switching tools.
Claim TS89274
- Issue
- Fan makes a grinding noise
- Photos
- 3 attached
- Bought from
- Retail partner
Checked automatically
3. Resolve and fulfil from the claim
Choose repair, replacement or refund on the claim itself. On the Claims Pro plan, agents create repair and replacement orders directly from the claim ticket, connected to your Shopify products and orders, so the claim and fulfilment stay in sync.
Resolve claim TS89274Apex Air Purifier 500Replacement order created- Order
- Draft order #2291
- Linked to
- Claim TS89274
- Customer
- Notified by email
4. Spot defect patterns early
Tag every claim with a reason, such as manufacturing defect or shipping damage. Dyrect's analytics show claim trends by SKU, batch and defect category, so a problem with one product or production run becomes visible early.
- Dashboard
- Registrations
- Service & Claims
- Analytics
- Configurations
Claims by reason: Apex Air Purifier 500
Quick answers
Straightforward claims with complete information and clear photos can often be resolved within 24 to 48 hours. Claims involving repairs, parts or return shipping typically take 5 to 10 business days. Email-based processes tend to take much longer because of back-and-forth for missing details.
Yes. Customers submit claims through your branded portal or claim form. When they have registered, the product, purchase date and coverage are filled in for them, and they add a description and photos or videos.
Each claim is checked against the product registration record, including purchase date, coverage period, serial number, purchase channel, claim history and any extended or lifetime plan attached to the product.
Yes. One form can collect the core details for both. Defect claims then go through warranty eligibility checks, and return requests go through return-window checks.
Yes, on Dyrect's Claims Pro plan. Agents create repair and replacement orders directly from the claim ticket, connected to your Shopify product and order data.
Yes. Dyrect includes a self-service portal where customers view their warranty status, submit claims and track repair or replacement progress. Automatic emails keep them updated at each stage, which cuts "where is my claim?" follow-ups.
Extended and lifetime coverage is attached to the product's registration record, so Dyrect checks base, free and paid coverage together when a claim comes in. No one has to find a separate order line by hand.
Yes. When customers register through a QR code or your registration page, the record exists wherever they bought the product, and their claims flow into the same workspace as direct customers.
Yes. Tag each claim with a reason, and Dyrect's analytics show claim trends by SKU, batch and defect category, along with resolution type and cost per claim.
Yes. Dyrect supports multi-language claim forms and customer portals for brands selling across several countries.
Other goals brands reach with Dyrect
“We add registration cards to every box and almost nobody fills them in.”
Learn more →
“Customers register their products, but we can't legally email most of them.”
Learn more →
“We keep paying out claims on products we can't verify were ever bought from us.”
Learn more →